Urban mobility
Gocycle is focused on an omni-channel strategy which places the end consumers first as the priority with regards to sales, service, and promotion. End consumers vary in the way they want to interact with the Gocycle brand as well as how they want to purchase Gocycle products and services.
Some consumers want to buy through a dealer, some want to test ride at a dealer but buy online, and others want to buy online directly from Gocycle.
Consumers want to receive service from dealers or Gocycle or a combination of both.
Gocycle is committed to placing the consumer first and creating the most consistent and seamless consumer experience from initial discovery of our brand to purchasing and owning Gocycle products.
A SUPERIOR RETAIL SHOPPING EXPERIENCE INCLUDING
- Well-presented products (2-3) displayed prominently within the store.
- Full range of in stock accessories.
- Knowledgeable staff that use Gocycle and understand how to present it effectively.
- Ability to offer test rides.
AFTER SALES SERVICE AND SUPPORT
- Complete and proper hand over to the consumer at the point of sale.
- First service and tune up within first 100 miles/160 kms or within 8 weeks.
- Upselling the consumer on accessories.
- Regular contact with the consumer for annual service and maintenance.
- Full mechanic on site.
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Service
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Service
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Requirement to have a unique Gocycle URL |
Requirement for prominent billing of Gocycle on your |
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Gocycle Approved Dealer
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Gocycle Premium Dealer
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Gocycle Multi-Tool |
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Gocycle Multi-Tool |
Care Pack of Useful Spare Parts (1 per quarter) |
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Premium Care Pack of Useful Spare Parts (1 per quarter) |
